Frequently Asked Questions
A list of our most frequently asked questions. Please review this list before sending us a message. If you have a follow-up question or you do not see your question listed please let us know.
- I AM MISSING AN ITEM
- I RECEIVED THE WRONG ITEM
- MY PACKAGE WAS DAMAGED IN THE MAIL
- Grading Guide
- Comic Fragments and Discounts
- Bagging and Boarding Options for Raw Books
- Currency Conversion
- Unknown Comics Illuminati Group
- Live Sale
- IF I ORDER X NUMBER OF BOOKS, WILL I RECEIVE A RATIO?
- WHY WAS MY ORDER REFUNDED?
- Return Policy
- Editing Orders (Add or Remove Items)
- Pre-orders (Payment and Release Dates)
- I ORDERED 2 BOOKS UNDER THE BUY 2 GET 1 FREE TAB BUT DID NOT RECEIVE A 3RD ONE FREE, WHERE'S MY FREE BOOK?
- I NEED TO CHANGE MY ADDRESS
- WHEN WILL MY ORDER SHIP?
- MY ORDER IS STUCK IN TRANSIT
- WHAT ARE COMIC FRAGMENTS?
- I WANT TO SUBMIT A BOOK TO CGC
- WHERE IS MY CGC BOOK?
- I RECEIVED A DAMAGED PRODUCT, WHAT DO I DO NOW?
- CAN I CANCEL MY ORDER?
- Terms and Conditions
- WHOLESALER REQUEST
- I WANT TO COMBINE MY ORDERS
- I HAVE AN ORDER FOR A BOOK THAT WAS CANCELED
- PULL BOX OR SUBSCRIPTION SERVICE
- I WANT TO KNOW THE PRINT RUN FOR AN EXCLUSIVE
- I BOUGHT A GIFT CARD, WHERE IS IT?