We highly recommend purchasing a Priority Shipping Label from USPS or a UPS Ground Label (even if you are offered Free Shipping because your order was over $100, if your package is below 1 lb. you should consider purchasing aa insured shipping label). These options are insured from the shipping company should your package be damaged or lost.
In these difficult times there is a higher volume of people ordering online and using shipping services. We cannot speak for theses companies but we have noticed an increase in packages being damaged or lost. We are a significantly smaller company than USPS or UPS and we are not equipped to handle this high a volume of damages not related to our error. We package as securely and efficiently as possible for the number of employees and supplies we have but there is only so much we can do. We're encouraging you to purchase a shipping label with insurance to limit the number of incidents and maximize our ability to help you.
If your package was insured, please review this article and follow the instructions.
You can also review this article from USPS on how to file a Claim.