status on 2 old orders..

I have not received the orders listed below. I have email numerous times and IF I get a response, its “its at CGC” 

One from order 10000 placed on:  Feb 7, 2023

X-MEN #20 UNKNOWN COMICS MIGUEL MERCADO EXCLUSIVE VAR CGC 9.8 BLUE LABEL (11/29/2023) × 1 
and from order 9954 placed on:  Mon, Jan 9, 2023

AMAZING SPIDER-MAN #19 UNKNOWN COMICS DAVID NAKAYAMA EXCLUSIVE VIRGIN VAR CGC 9.8 BLUE LABEL (11/29/2023) × 1 

Please, update me with a status or refund me the amounts.

Thanks,

Sal