Per our Terms and Conditions:
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund, cancel or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
STORE EXCLUSIVES VARIANTS
SPECIAL VARIANTS SUCH AS RATIO VARIANTS, INCENTIVE VARIANTS, GRADED BOOKS, SIGNED BOOKS (COA), EXCLUSIVE BUNDLE/CASES, AND GIFT CARDS
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. In some cases store credit will be issued instead.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or call us during business hours at (806) 290-1308. Hours of operation are Monday through Friday from 10:00 am - 5:00 pm Central Standard Time. We will require images of the entire order you received, the packaging (including pictures of the corners of the box and a picture of the shipping label), the damaged book(s) outside of the bag and board, and the packaging slip for confirmation. Do not return your item without being authorized. An un-authorized return may result in a rejection of the package with no replacements or refunds.