For physical damage (such as tears and folds) please send images of the entire order you received, The damaged book(s) outside of the bag and board, the packaging (including pictures of the corners and shipping label), and the packaging slip as well as your order number for confirmation and we will proceed from there. If you have not sent these photos already we will ask for these pictures before we begin processing your damage report. Even if you do not see obvious signs of damage to the packaging it could still be shipping damage.
We only guarantee 9.2 condition on raw books unless otherwise stated in the product description. Split corners on over-sized books (like Wolverine #1) are standard defects. Printer rub on dark covers is also standard. Below is the grading guide we use from Comics Price Guide.
NEAR MINT / NEAR MINT- GRADES
NEAR MINT : 9.4
NEAR MINT- : 9.2
This book is an excellent copy with great eye appeal.
It is vibrant and clean with supple pages.
The spine may have a couple of very small stress lines at the most 1/4 inch the surface color around the line must not be noticeably broken.
The spine is almost completely flat.
The cover is relatively flat with almost no surface wear and the cover inks are generally bright with medium to high reflectivity.
The staples may show some discoloration, but it's not too noticeable on first glance.
The inside pages and covers usually will be off-white to white, but can be creamy or slightly yellowish.