We can not cancel orders for store exclusives variants, special variants such as ratio or incentive variants, or gift cards. Additionally, we cannot cancel orders for weekly books passed FOC (Final Order Cut-off). As long as it has been less than 10 days since the order was placed and the order does not contain any of the aforementioned we should be able to cancel the order. Please provide a reason for the cancellation as well as your order number. Please see our Terms and Conditions.